What should I do if I get stuck during ID verification?

If your ID verification isn’t working, there are a few simple checks and fixes you can try.
Before you retry
Make sure:

  • You are using a valid physical ID (Driver’s Licence, passport, or proof of age card)
  • Your ID is clearly visible and not damaged
  • You are in a well-lit environment

Try these steps

  1. Refresh the page and start the verification again
  2. Switch to a different browser (Chrome or Safari work best)
  3. Try completing the verification on your phone instead of a computer
  4. Check that your camera permissions are enabled in your browser settings

If the issue continues

  • If the process is stuck or shows as “pending” for a long time, contact Juggle Street support for help

Updated on: 04/05/2026

Was this article helpful?

Share your feedback

Cancel

Thank you!