• Can I cancel my parent subscription?

  Yes, you can cancel your subscription at any time. To cancel your subscription: • Go to the Payments section of your account • Select Cancel Subscription Your subscription will remain active until the end of your current billing period.Popular

• What happens if my helper cancels a job?

  If your helper cancels a confirmed job, you’ll be notified in the app straight away. To find a replacement quickly, you can: • Repost the job • Invite other available helpers to apply If the helper cancels outside the platform (for example, via chat), ask them to cancel the job in the app so the cancellation is properly recorded. Cancellations are tracked on helper profiles, so parents can see a helper’s reliability over time when choosing who to invite. If you need assistance finding a replaSome readers

• Can I upgrade my subscription?

  Yes, you can upgrade your subscription from monthly to annual at any time. To upgrade: • Contact Juggle Street support • The team will arrange the change for you Upgrading allows you to continue using Juggle Street while benefiting from lower annual pricing.Some readers

• How much do parent subscriptions cost?

  Juggle Street offers a Complete Family Care membership for parents. Pricing: • $60 per month • $120 per year (including GST) Your membership includes: • Unlimited job posting (babysitting, nannying, tutoring, and odd jobs) • The ability to invite and chat with helpers • Access to trusted local helpers in your area • AON Public Liability Insurance for eligible jobs arranged through the platform For one-off jobs paid through the platform, a 5% service fee applies to both parents and helpers.Few readers

• What is the difference between a babysitter and a nanny?

  The main difference is the type of work and level of responsibility. Babysitters • Usually provide short-term or occasional care • Often work for a few hours at a time • Typically paid hourly Nannies • Provide regular, ongoing care • May work part-time or full-time • Often take on broader responsibilities (e.g. meals, routines, light household tasks)Few readers

• How do I find helpers who meet my requirements?

  You can use search filters and profiles to find the right helper. Helper profiles include: • Experience and skills • Ratings and reviews • Availability • Qualifications (e.g. WWCC, First Aid) You can filter results by: • Location • Experience • Ratings • Recent activity • Qualifications This helps you shortlist helpers who best match your needs. Before confirming a job, parents are responsible for carrying out their own reference checks to ensure the helper is a good fit for their family. YouFew readers

• How does the Juggle Street Public Liability Insurance work?

  Juggle Street includes Public Liability Insurance for jobs that are posted and awarded through the platform, giving parents additional peace of mind. The policy is designed to help cover legal liability for third-party personal injury or property damage connected to a Juggle Street job. Insurance applies when: • The job is posted and awarded through Juggle Street • The parent has an active subscription • The job complies with the Juggle Street Terms & Conditions and the insurance policy Jobs aFew readers

• What are Favourite Requests?

  Helpers can send you a Favourite Request to express interest in working with your family. If you accept the request, the helper will be added to your My Favourites list, making it quicker and easier to invite them to future jobs. You’re always in control — there’s no obligation to accept any request. You can also add helpers to your My Favourites list yourself by clicking the heart icon on their profile. Using favourites helps you quickly reconnect with helpers you trust or would like to worFew readers

• When did Juggle Street launch?

  Juggle Street launched in 2014. Since then, it has grown into a trusted network across Australia and New Zealand, connecting families with local helpers for childcare and tutoring.Few readers

• Why isn’t PayTo working?

  PayTo works with most major banks, but it may not be available for some account types (for example, accounts that require two-person authorisation or certain business accounts). If PayTo isn’t working, check the following: • Your bank details (BSB and account number) are correct • There’s a pending PayTo agreement in your banking app (usually under Payments or PayTo) • Notifications are turned on so you don’t miss the approval request • Your banking app is up to date If you can’t see a PayToFew readers

• What reference checks should I do before hiring a helper?

  Before confirming a job, parents are responsible for carrying out their own reference checks to ensure the helper is a good fit for their family. You can: • Review ratings and written reviews from other parents • Check the helper’s experience and profile details • Ask for contact details of a recent family they’ve worked with For ongoing roles (such as nannying or before/after school care), it’s recommended to: • Meet the helper in person before confirming the job • Ask to see identification oFew readers

• Can I hide my profile if I’m going away?

  Yes, you can hide your profile at any time if you’re unavailable. To hide your profile: • Log in to your account • Go to Settings • Select Hide My Account While your profile is hidden: • You won’t be visible to other users • You won’t receive job invitations or messages Your profile will remain hidden until you log back in, at which point it will automatically become active again.Few readers

• How do I rate and review helpers?

  Ratings and reviews help parents choose reliable helpers and build trust within the Juggle Street community. After each completed job: • Rate the helper You’ll be asked to give a Star Rating (1–5) based on your experience. These ratings contribute to the helper’s overall score displayed on their profile. • Leave a written review You can also leave a written review describing your experience. This helps other parents understand how the helper performs on the job. Over time, ratings and reviewFew readers

• What is PayTo?

  PayTo is a secure bank payment system used on Juggle Street which enables in-app payments for one-off jobs. PayTo is part of Australia’s New Payments Platform (NPP) and works similarly to PayID, allowing payments to be made directly between bank accounts in real time. Here’s how it works: • After a job, you confirm the hours worked • The parent sets up and approves the PayTo payment • Funds are transferred directly to your bank account You don’t need to set up PayTo yourself — it’s managed byFew readers

• Can I use Juggle St without paying for a membership?

  You can create an account for free and browse the platform, but parents need an active membership to contact Helpers, post jobs, and manage bookings.Few readers

• Do parents need a subscription?

  Yes. Parents need an active membership to contact Helpers, post jobs, and manage bookings on Juggle Street. Family memberships cost: • $60 for 1 months • $120 for 12 monthsFew readers